How It Works

We make it easy to get back on the road after a crash that wasn't your fault - here's exactly what to expect

The 4-Step Process

Follow these steps to get a loan car while your own car is being repaired.

Get in Touch With Us

Call 0800 387 607 or apply online. We'll ask a few quick questions to get things started - no complex paperwork, just straight answers.

We Confirm Liability

We work with the at-fault insurer to confirm liability. You don't chase anyone - we handle the admin.

We Deliver Your Car

Once approved, we deliver a clean, like-for-like vehicle directly to your home, work, or repair shop - often within 24 hours.

Return When Repaired

Keep the vehicle while yours is being fixed or until your claim is settled. When it's all sorted, we collect the loan car - simple as that.

Before You Hit the Road - Know This First

Wondering what costs the at-fault insurer will and won't cover? Our Charges Explained guide breaks it all down clearly - no surprises.

View Charges Guide

We're fair, but there are limits. See what counts as normal use and what doesn't in our easy Wear & Tear Guide

View Wear & Tear Guide

Your Rights. Our Responsibility.

At Faultless Cars NZ, we operate under the Credit Contracts and Consumer Finanace Act and follow the RVA's Code of Conduct. That means clear service, no hidden fees, and rental vehicles that meet all Waka Kotahi's rental service licensing requirements.